Cape Town, South Africa — Cape Town International Airport (CTIA) has officially been named the world’s best airport in the prestigious AirHelp Score 2025, marking a major victory for South Africa’s aviation and tourism sectors.
With an overall score of 8.57, CTIA soared past global aviation giants in categories like on-time performance (8.6) and passenger experience (8.7), reflecting a strong commitment to operational efficiency, customer service, and welcoming hospitality.
“This one hits different,” remarked one traveller, capturing the mood of thousands who experience CTIA as a smooth, friendly, and world-class gateway to South Africa.
Beating Out the World’s Top Airports
Cape Town International Airport beat out several of the world’s busiest and most renowned airports in the 2025 rankings, including:
- Hamad International Airport – Qatar
- Riyadh King Khaled International Airport – Saudi Arabia
- Brasília International Airport – Brazil
- Muscat International Airport – Oman
- Salt Lake City International Airport – USA
At a time when many airports are grappling with delays, service complaints, and post-COVID inefficiencies, CTIA continues to shine with clean facilities, on-time operations, and a uniquely relaxed traveler experience.
More Than an Airport—A Gateway to Cape Town
Positioned near world-renowned attractions like Table Mountain, the Cape Winelands, and penguin-populated beaches, CTIA is more than just a transit hub—it’s a symbolic gateway to one of the most scenic destinations on Earth.
This recognition is expected to bolster international tourism, reinforcing Cape Town’s growing reputation as Africa’s leading travel and investment destination.
What Is the AirHelp Score?
The AirHelp Score is one of the most comprehensive global airport ranking systems, based on independent data, passenger feedback, and performance metrics.
It evaluates airports on three key criteria:
- On-Time Performance
- Service Quality (customer service, efficiency, amenities)
- Passenger Sentiment (cleanliness, staff friendliness, experience)
The rankings aim to spotlight airports that excel under pressure while still providing superior service to travellers.
Global Recognition, Local Pride
The announcement has sparked pride across South Africa, with industry leaders and locals alike celebrating CTIA’s achievement as not just a national win but a continental milestone.
“This recognition reaffirms what many of us already knew—Cape Town International is truly world-class,” said Tshifhiwa Tshivhengwa, CEO of the Tourism Business Council of South Africa.
Conclusion:
As international travel rebounds and competition among global airports intensifies, Cape Town International Airport’s rise to the top is a reminder that operational excellence, heartfelt service, and local charm still matter. And for travellers arriving in South Africa in 2025, there’s now a world-class welcome waiting on the runway.
