Shipping and Return Policy

 

Last updated on June 3, 2022

At Virgo Home & Living, all orders, printing, shipping, and returns are handled by our trusted partner, Printful.

We aim to ensure you are happy with your purchase. If there are any issues, please take note of the following policy:

Misprinted, Damaged, or Defective Items 

Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received.
For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.
If the issue is confirmed as a manufacturing error, the cost will be covered by Printful at no additional charge.

If you notice an issue on the products or anything else on the order, please submit a problem report.

If you notice any issues with your order, please contact us first before returning any products so we can guide you on the next steps.

Shipping, Return Address and Process 

Depending on your destination country, some shipments may be subject to customs fees. These charges can vary based on factors such as the order value, local import regulations, and the specific product. Customers are responsible for paying any applicable customs duties or taxes directly to their local customs authority. The return address is set by default to the Printful facility. Once a return is received, an automated email notification will be sent to you. 

Please note:

We use Printful as our trusted print-on-demand and fulfillment partner. As such, the return address for all orders placed through our store is automatically set to the appropriate Printful facility, depending on where your item was fulfilled.

Please refer to the following return addresses based on your package origin:

  • United States / Mexico: 217 Wrangler Drive, Coppell, Texas, 75019, USA
  • Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada
  • Latvia (EU): Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia
  • Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
  • United Kingdom: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ, UK
  • Australia (Apparel): 40 Tanimbla Street, Kedron, Queensland 4031, Australia * (Non-apparel): 338 Albert St, Brunswick VIC 3056, Australia  * (Phone Cases): 6 Axis Crescent, Dandenong South VIC 3175, Australia
  • Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101, Japan
  • Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park, Parque Paulista. CEP 25251-460, Duque de Caxias – RJ, Brasil

Important:

These addresses are strictly for product returns. Any other type of correspondence—such as letters, documents, or inquiries—sent to these facilities will be returned to the sender. For customer support or inquiries, please contact us directly through our website.

 

* Unclaimed returns will be donated to charity after 30 days. 

* If Printful’s return address is not used, you will be responsible for any returned shipments received.

Incorrect Address 

If you provide an insufficient or incorrect address, the shipment will be returned to Printful. You will be liable for the reshipment costs once an updated address has been confirmed.

Unclaimed Packages 

Packages that go unclaimed are returned to Printful. Reshipment costs will be at your expense if you wish to have the package sent again.

Face Masks and Sealed Goods 

For health and hygiene reasons, Printful does not accept returns of sealed goods such as face masks. Returned items of this nature will be disposed of and not reshipped.

Buyer’s Remorse and Exchanges 

We do not offer refunds for buyer’s remorse (change of mind).
Exchanges (e.g., size changes) are handled at the customer’s own expense.
A new order would need to be placed if you would like a different size or variation.

Important for Brazilian Customers:

Customers residing in Brazil who regret a purchase must contact Printful Customer Service within 7 consecutive days of receiving the product and provide a photo. An evaluation will be conducted to confirm the product has not been used or damaged. Refunds are not possible if the product was used or damaged.

EU Consumer Notice 

Under EU law (Directive 2011/83/EU), the right of withdrawal may not apply for:

1. Products made to the consumer’s specifications or clearly personalized.

2. Sealed goods that were unsealed after delivery and are unsuitable for return for health or hygiene reasons.

Printful reserves the right to refuse returns at its sole discretion.

Note: This policy is governed by and interpreted according to the English language, regardless of translations.

For more info on returns, please read Printful FAQs. For more info on Virgo Lifestyle Store returns click here